24 Month Terms and Conditions

Safety Track Items and Services – 24 Month – Terms and Conditions 

1. Overview

We (“the Company”) provide you (“Customer”) with Safety Track Products (Cameras or Tracking Devices) and Services (Software Licenses) to collect diagnostic and location data from motor vehicles via wireless devices installed in those vehicles. Use of these Services is subject to the terms outlined below. 

You agree not to: 

• Modify, alter, or impair the functionality of the Safety Track Items without our written consent. 

• Attach unauthorized accessories or devices. 

By entering this Agreement, you become a customer and accept all terms herein. 

2. Acknowledgments

1. This Agreement creates no contractual relationship between you and Safety Track or any underlying wireless carrier (“Safety Track Parties”). You are not a third-party beneficiary. 

1. You agree to indemnify the Company and the Safety Track Parties against claims (e.g., injury, property damage, libel) arising from use or failure of the Service, unless due to gross negligence or willful misconduct. 

1. You have no ownership of any wireless number assigned to you, and numbers may be changed at any time. 

1. Wireless transmission security is not guaranteed, and the Company is not liable for breaches. 

1. You may not resell Safety Track Services. 

3. Coverage Limitations

• The Services rely on third-party wireless networks with limited coverage. Some areas of North America may be unserviceable. 

• Operation depends on many factors: signal strength, terrain, weather, structural barriers, system capacity, internet availability, etc. 

• Devices may not function in enclosed areas or underground. 

• We do not guarantee uninterrupted service, complete data transmission, or the prevention of vehicle issues. 

• Services do not actively monitor your vehicle’s systems or guarantee location recovery in theft cases. 

• You must not remove or obscure any copyright or trademark notices. 

4. Scope of Support

If payments are current and you are not in default: 

• We will provide reasonable consultation and technical support during business hours. 

• Support is available via Safety Track at 1-734-325-6060, Monday–Friday, 7:30 AM – 5:00 PM EST (excluding holidays). 

• Issues will be addressed on a best-effort basis. Non-functioning equipment under warranty will be repaired or replaced. 

• You can pay shipping expenses for expedited delivery. Replaced items become Company property. 

Support does not cover damage caused by: 

• Improper installation or misuse 

• Accidents, vandalism, theft, power surges, or natural disasters 

• Unauthorized modifications or repairs 

• Poor vehicle condition 

5. Payment Terms

• Monthly fees are billed in advance. First month fees are due at purchase. 

• Payments must be made without offset and are due upon receipt. 

• Late payments over 60 days may incur a 1.5% monthly late fee or the highest rate allowed by law. 

• After the initial term, we may change fees with 30 days’ notice. 

6. Term and Termination

• The agreement begins on the acceptance date of the estimate for the term of 24 months. 

• It renews automatically in a month-to-month term unless either party gives 30 days’ written notice before the end of a term. 

• Early termination may incur charges for any unpaid hardware balance. 

• We may terminate early for non-payment, legal noncompliance, or if we lose rights to provide services. 

• If terminated, all unpaid amounts are immediately due. 

7. Compliance

You must comply with all laws and policies, including those related to privacy and FCC regulations. This applies to your affiliates, employees, and agents as well. 

8. Limited Warranty

• For one year after delivery (or during any purchased extended warranty), Equipment is warranted against material and workmanship defects. 

• If notified, we will repair, replace, or re-perform Services as needed. 

• Warranty claims are void if you’re in default. 

• We do not warrant third-party equipment. 

• Downtime does not qualify for refunds. 

9. Return Policy

• Unopened/unused items: Return within 30 days with a 20% restocking fee. 

• Opened items: 30% restocking fee. 

• Shipping, activation, and data fees are non-refundable. 

• Used equipment is final sale and not eligible for refund or exchange. 

• All returns require a Return Merchandise Authorization (RMA). 

10. Liability and Warranty Disclaimer

• We are not liable for indirect, incidental, or special damages (e.g., lost data, lost profits). 

• Our total liability is capped at the amount paid in the two months before a claim arises. 

• Except as explicitly stated, we make no guarantees, including those of merchantability or fitness for a specific purpose. 

11. Default

Failure to comply with this Agreement, including non-payment, constitutes a default. Upon default, we may: 

• Terminate the Agreement 

• Cease service 

• Demand immediate payment of all owed amounts All rights and remedies are cumulative. 

12. Vehicle Registration

You agree to register Safety Track Items and associated vehicles through our web-based platform. Services begin upon registration. We may update the process at any time. 

13. Information Sharing

You consent to us sharing your data with affiliates and Safety Track Parties for credit, account setup, or service delivery purposes. 

14. Definitions

• Equipment: Safety Track™ devices excluding software 

• Items: Equipment + Licensed Software 

• Licensed Matter: Safety Track software and documentation 

• Services: Data and support services provided hereunder 

• Customer: Any individual or fleet that enters into this agreement with us 

• Other Providers: Any party other than us providing equipment/services 

15. General Provisions

• This Agreement binds successors and assigns. We may assign without notice; you may not assign without our consent. 

• Governed by Michigan law. 

• If any part is invalid, the rest remains enforceable. 

• Liability limitations and damage exclusions are independent and enforceable even if remedies fail. 

• Notices must be written and delivered by hand, fax, certified mail, or receipted service. 

• This Agreement supersedes all prior agreements and communications. 

• Any claims must be brought within one year. 

• If we take legal action for unpaid sums, you agree to pay our legal costs, including attorney’s fees.