Request a Demo

Your Video, On Demand: Streamlining Fleet Footage Access with Safety Track

Safety Track Introduces New On-Demand Video Download Feature for Fleet Customers

At Safety Track, we’re committed to building tools that make managing your fleet easier, faster, and more efficient. In response to feedback from our customers, we’re excited to announce the release of a highly requested feature: on-demand video download requests, now available directly from your Safety Track customer portal.

Access to video footage is essential when it comes to resolving incidents, supporting insurance claims, improving driver performance, and maintaining accountability. With this new feature, retrieving the video you need is more streamlined than ever before—no more emails, phone calls, or waiting for support to manually process your request. Everything you need is now at your fingertips.

A Smarter Way to Access Your Fleet’s Video Footage

Fleet managers face constant demands, and sifting through hours of video footage shouldn’t be one of them. Whether you’re dealing with an accident report, tracking down suspicious activity, or following up on an internal concern, this new feature saves time and puts you in control of your video access.

Through the new video request form built into your customer portal, you can now request specific footage by selecting the vehicle, date, time, and desired camera channel(s). It’s simple, efficient, and designed with your day-to-day needs in mind.

Here’s how it works:

  • Easy Access: Log in to your Safety Track customer portal and open the video download request form.

  • Submit Your Details: Fill out the form with the date, time range (up to 30 minutes per request), vehicle, and camera channel you need footage from.

  • Flat Rate Pricing: Each request is billed at $50 for up to 30 minutes of footage. Need more? Additional time can be added in 30-minute increments.

  • Reliable Fulfillment: Our team will process your request promptly and notify you once your video is ready for download.

It’s a convenient solution that puts control back in your hands—designed to minimize wait times and help you get what you need, when you need it.

Why This Feature Matters

For today’s fleets, video footage is more than just a safety tool—it’s a critical asset in daily operations. The ability to quickly retrieve video can mean the difference between resolving a claim in hours versus weeks. It can also help protect your business, exonerate your drivers, and provide peace of mind when questions arise.

This new video request feature is designed to support:

  • Accident Investigations
    Quickly pull the footage you need to verify events, determine fault, and work with insurance providers.

  • Driver Coaching & Training
    Use real-life video scenarios to highlight best practices and correct unsafe behavior.

  • Customer Disputes or Claims
    Present visual evidence to support your case when responding to customer concerns or legal issues.

  • Theft or Vandalism Review
    Review incidents around unauthorized vehicle access or external threats.

By removing barriers to access, we’re helping you respond faster, take action sooner, and reduce the time spent on administrative follow-up.

Self-Service Still Available for Independent Users

This new feature is designed to offer an alternative—not a replacement—for those who prefer to retrieve their own footage. If you’re already comfortable using our platform and want to continue accessing videos yourself, that option remains fully available.

Instructions for self-service video downloads can be found in:

  • The Video Library section of your customer portal

  • Our Documentation Center, which includes how-to guides, step-by-step tutorials, and frequently asked questions

We encourage you to explore both options and choose the method that works best for your team. Whether you use the new request form or pull clips independently, the goal is the same: to get you the video you need with minimal effort and maximum clarity.

Always Evolving to Serve You Better

At Safety Track, innovation is rooted in listening. Every update we release is driven by customer insight, and this latest feature is no exception. As fleets grow and responsibilities increase, we know your time is limited. That’s why we’re building solutions that help you reclaim it—without compromising performance or security.

This new video request option is just one more way we’re working to make your experience seamless. It’s flexible, accessible, and backed by the support of a team that understands your needs.

If you have questions about how to use the request form, need help locating footage, or want to know more about billing, our team is always here to assist.

📧 support@safetytrack.net
📞 734-325-6060

Thank You for Choosing Safety Track

We know you have options when it comes to fleet management technology, and we’re grateful that you’ve chosen to work with us. We’re proud to offer tools that help protect your people, your assets, and your bottom line.

The new on-demand video download request feature is available now in your portal. Log in today to explore it—and let us know what you think. We’ll continue building solutions that support your success every mile of the way.